About Capita plc

Medicals Direct Group (MDG) is part of Capita plc.

Capita is the UK's leading provider of business process outsourcing and professional services.

We deliver back office administration and front office customer contact services to private and public sector organisations. On the whole, most businesses choose to outsource processes to reduce their costs, focus on their core business, gain access to more knowledge, talent and experience, and to increase their profits.

How do we do this?

  • We listen: through careful listening and detailed exploration we build a deep understanding of what our clients and their customers need.
  • We create: by combining this insight with our clients' knowledge and our expertise, we create unique solutions that drive down costs and provide better customer experiences.
  • We deliver: we don't just design the solutions; we also deliver them for our clients, committing to a defined cost and high quality standards. We're able to do this by drawing on our rich and varied capabilities and our extensive service infrastructure.

We have built an organisation characterised by innovation and commitment, in which our people are empowered and motivated to succeed and in which their success is recognised. However unique or complex the challenge, we can bring together the right people with the right skills to make it happen.


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