Clinical governance

MDG has developed a Clinical Governance Framework to ensure robust and practical processes are in place for governance and risk management. 

It is central to the delivery of safe and effective clinical care.  

We use our Clinical Governance Framework to support a culture which focuses on:

  • Adherence to relevant legislation, regulation and statute
  • Risk management, health and safety controls and training
  • Policies, protocols and processes which support effective ways of working
  • High standards of care
  • A constant dynamic of improvement

Our clinical governance team works with each of our business units to support, train on, continuously improve and promote clinical governance in practice. The team has implemented structures, systems and processes that assure the quality, accountability and delivery of health care services. Whilst risk can never be totally eliminated, we have an undoubted responsibility to follow good practice and implement processes that minimise risk and demonstrate a duty of care to customers, clients and staff.  

Our Clinical Governance Framework covers:

Safety & Governance: The overarching objective is to deliver services which are safe and to ensure that effectiveness of processes is measured and we adopt a 'whole system' approach to safety and governance which cover prevention, safeguarding, learning and monitoring. We apply a systematic approach to risk governance, which enables us to respond to change.

Clinical Effectiveness & Client Experience: By applying a consistent approach to our service provisions, we remain focused on measuring the performance of key contractual performance indicators to ensure our services support a positive client outcome, are outcome focused, developed using appropriate evidence bases and demonstrate value for money (VfM). Monitoring client experience is of particular importance. We can identify areas that will benefit from change to improve practice and a client journey.

People Management: We provide continuous support for our employees, enabling individuals to achieve their potential through appropriate training and development and ensuring that they have the correct skills and capabilities to perform effectively in their roles. We recognise the importance and value of relations with professional bodies and partners, and strive for equitable exchange of knowledge and information and the sharing of emerging and best practice.

Fast facts and stats

  • 120,000 nurse health checks
  • 10,000 doctor health checks
  • 50,000 nurse tele-interviews
  • 30,000 GP access for data
  • 30,000 sample tests
  • Received a 97% 'excellent' or 'good' feedback regarding our service 
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Contact us

  • 0845 108 0446 (Calls cost 1p per minute plus your phone company's access charge)