TIARA

MDG's secure, online systems increase efficient communication between all stakeholders and improve end-customer experience.

TIARA

MDG's proprietary tele-interviewing system, TIARA, incorporates state of the art recording software to produce call files which are stored at case level along with the transcript, for ease of access.

Calls can be audited for quality and training purposes either by MDG or the client. Bespoke scripts are produced for every client to reflect individual insurer policy.

TIARA supports both Big T: very detailed interviews covering all risk-related questions; and Little T: interviews to gather additional information on specific disclosures.

Fast facts and stats

  • 120,000 nurse health checks
  • 10,000 doctor health checks
  • 50,000 nurse tele-interviews
  • 30,000 GP access for data
  • 30,000 sample tests
  • Received a 97% 'excellent' or 'good' feedback regarding our service 
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Contact us

  • 0845 108 0446 (Calls cost 1p per minute plus your phone company's access charge)