MDG's secure, online systems increase efficient
communication between all stakeholders and improve end-customer
MDG's proprietary tele-interviewing system, TIARA, incorporates
state of the art recording software to produce call files which are
stored at case level along with the transcript, for ease of
Calls can be audited for quality and training purposes either by
MDG or the client. Bespoke scripts are produced for every client to
reflect individual insurer policy.
TIARA supports both Big T: very detailed interviews covering all
risk-related questions; and Little T: interviews to gather
additional information on specific disclosures.